General terms

25% VAT and 15% service charge included. When paying with foreign credit card there is an additional fee. We will not be liable for errors and changes to the vintage of wines on the menu.

Payment terms

All prices are net prices and based on the participation of the following minimum number:
Wedding, party, and reception: min. 50 pax.
Brunch, christening, and confirmation: min. 30 pax.
Prices for participation of fewer persons are agreed upon separately.

Payment conditions are date of invoice plus 8 days unless other terms are agreed in writing. At any delay of the payment, Charlottehaven will charge 1.5% interest per month, and a delay fee of DKK 100,- (€ 15,-)

Groups with more than 50 covers will have to make a pre payment of 50% of the total amount, at the latest 8 days after receiving our confirmation. Charlottehaven will send an pre payment invoice.

If Charlottehaven does not receive the pre payment, the reservation will be annulled and the cancellation terms apply. In specific cases Charlottehaven reserves the right to claim a 100% deposit in advance.

For all Brunch reservation we charge a deposit of DKK 1.000,- (€ 140,-) per 10 paying adults. The deposit is to be transferred to our bank account – 3000 4777 108 948 after receiving the confirmation.

From March 1, 2024, businesses may receive a maximum of DKK 14,999 in cash per purchase - regardless of whether the payment is made in one installment or over multiple installments.

Cancellation terms

All functions can be cancelled, in writing, no later than 60 days before the date of the booking.
Failure to cancel according to the above, or failure to notice a change in the number of guests (where this change affects more than 5% of the initial booking).

Charlottehaven will charge a compensation of:

50% of the cancelled covers, if the cancellation is made less than 60 days before the day of the booking

75% of the cancelled covers, if the cancellation is made less than 30 days before the day of the booking

If the groups fail to show on the day of the booking, Charlottehaven will charge full payment.

Charlottehaven will not be liable for expenses on agreed services, which cannot be cancelled, such as music, decorations and other specific services bought on behalf of the customer.

Miscellaneous

According to Section 29 of the Restaurant Act, it is not permitted to serve or allow the serving of alcohol to young people under the age of 18 in establishments that sell alcohol (restaurant, café, parties, etc.).