Hotel
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What does it cost to stay at Charlottehaven?
The price varies according to length of stay, the season and number of guests. Contact us for more details on: +45 35271500
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Can I bring my pet?
Yes, of course. Human's best friend! We charge an extra DKK 200 per day (long stays of more than 8 nights only DKK 100).
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Can I rent an apartment long-term at Charlottehaven?
Yes, no problem. You can rent an apartment here for up to 6 months without having to commit to permanent residence in the eyes of the law.
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Can I register my permanent address at Charlottehaven?
Yes, you can, but for a minimum stay of 30 days. We need proof residence to give to the authorities.
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How do I cancel my hotel reservation?
If you have booked directly on our website, you can cancel your reservation here online within the cancellation policy.
If you experience problems, you can contact the reception on tel. 3527 1510. -
Do you have private parking?
Yes! You can buy a 24h ticket for DKK 150 or a monthly ticket for DKK 1.500. When staying 30 nights or more it is free to park one car. More information in terms and conditions.
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How often do you clean?
We clean the apartments once weekly. More often if you are prepared to pay extra. Towels can be changed as required free of charge.
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Can I rent a bike?
Yes, no problem. We charge an extra DKK 150 per day.
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Can I arrange a company contract with you?
If you’re interested in a company contract, get in touch with our Booking Department on +45 3527 1520 or booking@charlottehaven.com.
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What is your cancellations policy for stays of up to 6 nights?
Bookings for stays up to 6 nights can be cancelled no later than 12 noon on the day before the confirmed arrival date without charge. A cancellation fee corresponding to 50% of the confirmed booking period or an amount corresponding to at least one night’s stay is charged.
If you want to leave earlier than expected, send a mail to our booking department by no later than 12 noon on the day before your new check-out date. For shortened stay notifications received after 12 noon on the day before the new check-out date, a cancellation fee corresponding to 50% of the remaining booking period or an amount corresponding to at least one night’s stay is charged.
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What is your cancellations policy for stays of over 7 nights?
Bookings for stays over 7 nights can be cancelled no later than 12 noon 7 days before the confirmed arrival date without charge. Cancellations received later are subject to a cancellation fee corresponding to 50% of the confirmed booking period or an amount corresponding to at least one night’s stay and at most 7 nights’ stay.
If a stay is to be shortened, our booking department must be notified no later than 12 noon 7 days before the new check-out date. For shortened stay notifications received later, a cancellation fee corresponding to 50% of the remaining booking period or an amount corresponding to at least one night’s stay and at most 7 nights’ stay is charged. The prices are based on the confirmed number of nights booked. Shortened stays are subject to a price increase per night for the entire booking period.
For group bookings, cancellation rules are agreed on a separate basis and directly with our reservations department.
Any cancellations or notifications of shortened stays must be submitted in writing by e-mail.
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How long does it take to get to the city centre by public transport?
About 7 minutes by train from Nordhavn Station to the Central Station.
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Are there any shops nearby?
There are four supermarkets: Irma, Aldi, Netto and Super Brugsen, just 2-5 minutes’ walk from Charlottehaven.
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What is included in the price for an apartment at Charlottehaven?
- Weekly housekeeping (new towels every day or as requested)
- Free access to the Charlottehaven Health Club – fitness (minimum age 15), pool (minimum age 5), sauna etc.
- 10% discount at Charlottehaven Café
- Power/water/heating consumption
- Free internet
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Can I buy breakfast?
Yes, no problem. We serve breakfast on weekdays from 7-10 am, and brunch at weekends from 10 am to 3 pm.
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Can our kids use the pool?
Children over the age of 5 are welcome in the pool if supervised by adults. Use of the pool is at your own risk (no lifeguards).
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Have you got high chairs for kids?
Yes, we have. Let us know what you need when you book.
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What’s the easiest way to get to Charlottehaven from the airport?
Train is the easiest way to get to us from Copenhagen Airport.
Take the train from platform 2 in Terminal 3. Go straight on when you enter the Arrivals Hall to the DSB ticket office. Right in front is the lift down to platform 2.Take the Öresundtåg towards Helsingør or Nivå, and change at Østerport Station, which is the fifth stop from the airport.
From Østerport Station, take the S-train (line A, B, C or E) to Nordhavn Station, just 1 stop from Østerport.
Charlottehaven is just behind the station, about 2 minutes’ walk. It takes about 25-30 minutes to reach us from Copenhagen Airport.Tickets cost DKK 36 per person from the airport to Charlottehaven. Children under the age of 10 ride free.
A taxi will cost you about DKK 350-450. It takes about 15-20 minutes to reach us by taxi.
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Where is the new hotel tower located compared to the existing Charlottehaven?
The new hotel tower 'The Tower' is located approx. 100 meters from the existing Charlottehaven 'The Garden'. See map to find your way
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How do you handle the Covid-19 situation?
Your safety is important to us, which is why we have initiated a wide range of procedures to ensure your safety. Read more
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Is it possible to have separate beds in the hotel apartments?
Yes, it is possible to have separate beds in the apartments, however, it's only possible in the Garden and not in the Tower.
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Is it possible to have breakfast before 10 am on weekends?
No, brunch is only served from 10 am on weekends.
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Is it possible to participate in exercise classes?
Yes, it is possible to participate in exercise classes; you just need to inquire at the reception for more information.
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Where can I shop groceries near Charlottehaven?
There's a Discount 365 just around the corner on Strandboulevarden and a Meny a 5-minute walk towards Nordhavn on Århusgade.
Gastronomy
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Can I buy a gift card for your café?
Yes, you can buy gift cards for specific products and that can be used anywhere in the building.
You can find gift cards her -
Is it a family-friendly venue?
Yes, we have room for everyone at Charlottehaven, including the kids. Our nature playground in the courtyard is usually a big hit, especially in the summer, when parents can keep an eye on their kids from the terrace. There’s also room for pram parking in the courtyard.
Every child receives a little activity bag. Just for fun. -
Is your food organic?
Not everything is organic, but all our suppliers focus on sustainable production with plenty of respect for mother nature.
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What are the café opening times?
Monday – Friday: 7 am – 9 pm
Saturday – Sunday: 10 am – 3 pm – brunch only
Special opening hours on public holidays – see here. -
Are pets permitted in the café?
No. Sorry.
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Is your meat from Denmark?
Yes it is. We buy from local producers.
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Can I order take-away food?
No. Sorry, but we do not serve our food as take-away.
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Where can I find details on allergies and nutrition?
The menu gives details of whether our dishes are gluten-free, lactose-free, pescetarian or vegetarian. We also state if there are traces of nuts. For more details, please contact our personnel.
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Can I order meals in advance?
Yes, no problem. Simply contact the café on: +45 3527 1516 and tell them what you want to order.
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Do you serve gluten- and/or lactose-free alternatives?
Yes of course. We state whether the dishes listed in the menu are gluten- or lactose-free.
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Can I book a table outdoors?
No. Sorry. But we have lots of seating in the courtyard, where there is usually room.
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When do you serve brunch?
Our delicious brunch is served every weekend and public holiday between 10 am and 2 pm.
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Do I need to book a table?
We always recommend booking a table. Especially for brunch at the weekends
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Is there a dress code?
No, there is no dress code at Charlottehaven. Everyone is welcome here.
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Have you got any vegan dishes?
No. Sorry.
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Can I hold a private event in the café?
Yes, of course. Contact our booking department on: +45 3527 1520, if there are more than 10 people coming to your event.
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How do I book a table?
To book a table in our café, simply click here.
Health Club
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Do you have an app for class booking?
Yes! With our app, you can easily book classes, follow news and events, etc. while you are on the go.
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What is the period of notice?
Current month + 30 days.
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Can I suspend my membership, and what will it cost?
Yes, of course. The maximum on hold period per calendar year is 3 months. Each period must last a minimum of 14 days and a maximum of 3 months.
Price is DKK 100. -
Can I only buy a membership for the pool or a class?
No. Sorry. We sell membership as a pack (fitness, pool, classes and squash).
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Any discounts for students/families?
No. Sorry.
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Are kids welcome in the pool?
Children aged 5 and over are welcome in the pool. Hotel guests can take their kids for free. Fitness guests need to buy a day pass.
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Can I arrange a family contract with you?
Yes, no problem. Simply contact our Fitness Manager on +45 3527 1501.
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Do I need to be a member to buy personal training?
No, you don’t. Personal training is available without membership.
Read more about personal training here. -
Are you open on public holidays?
Yes. We are open 365 days a year.
Weekdays 5.30 am to 11 pm, weekends and public holidays 7 am to 10 pm.NB: special opening hours on 24/12, 31/12 and 1/1.
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Can I park while I train?
Yes. You can park for free for up to 3 hours in front of Charlottehaven when you have an active membership. Remember to register your car using the check-in screen.
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Can my mum/dad/friend etc. pay my membership?
Yes. The option for someone else to pay is available when you open your membership. We need written confirmation from the person paying your membership.
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Can I hire spinning shoes, bathing cap or squash rackets?
You can borrow a pair of spinning shoes by leaving your key as deposit. Bathing caps can be hired for DKK 10, and squash rackets for DKK 35.
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How big is the pool?
20 m long, and between 1.5 and 2.5 m deep.
Water temperature is 27C.
Conferences & meetings
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How many do you have room for?
Up to 450 persons in our largest room. Details of rooms are here.
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How many do you have room for?
Up to 450 persons in our largest room. Details of rooms are here.
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Are there technicians available?
Yes, of course. We have our own technician to help stage your conference or meeting. We can arrange for a technician to be present all day. Ask for a price.
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Some of our delegates have allergies. Can you serve gluten- and lactose-free refreshments?
Yes, of course. Simply tell us their name and dietary requirements before the event date, and we will have it all ready on the day.
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Can meeting delegates use the fitness centre?
Yes, of course. Meeting delegates can use our fitness centre for free.
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What parking is available?
We have 35 spaces available for a fee. We work on a first come, first served concept.
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We have delegates who have difficulty walking. Will that be a problem?
No. Not at all. All our conference/meeting rooms are on the ground floor with no steps. There are also toilets on the ground floor with railings.
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Can meeting delegates use the courtyard?
Yes, of course. We actually encourage a little fresh air and a walk during breaks.
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What’s the easiest way to get to Charlottehaven from the airport, and how long does it take?
Train is the easiest way to get to us from Copenhagen Airport.
Take the train from platform 2 in Terminal 3. Go straight on when you enter the Arrivals Hall to the DSB ticket office. Right in front is the lift down to platform 2.
Take the Öresundtåg towards Helsingør or Nivå, and change at Østerport Station, which is the fifth stop from the airport.
From Østerport Station, take the S-train (line A, B, C or E) to Nordhavn Station, just 1 stop from Østerport.Charlottehaven is just behind the station, about 2 minutes’ walk. It takes about 25-30 minutes to reach us from Copenhagen Airport.
Tickets cost DKK 36 per person from the airport to Charlottehaven. Children under the age of 10 ride free.
A taxi will cost you about DKK 350-450. It takes about 15-20 minutes to reach us by taxi.
Banquets
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Do you serve gluten- and/or lactose-free alternatives?
Yes of course. We state whether the dishes listed in the menu are gluten- or lactose-free.
-
Where can I find details on allergies and nutrition?
The menu gives details of whether our dishes are gluten-free, lactose-free, pescetarian or vegetarian. We also state if there are traces of nuts. For more details, please contact our personnel.
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Is your meat from Denmark?
Yes it is. We buy from local producers.
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Have you got high chairs for kids?
Yes, we have. Let us know what you need when you book.
-
Is your meat from Denmark?
Not everything is organic, but all our suppliers focus on sustainable production with plenty of respect for mother nature.
-
Can meeting delegates use the courtyard?
Yes, of course. We actually encourage a little fresh air and a walk during breaks.
-
We have delegates who have difficulty walking. Will that be a problem?
No. Not at all. All our conference/meeting rooms are on the ground floor with no steps. There are also toilets on the ground floor with railings.
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What parking is available?
We have 35 spaces available for a fee. We work on a first come, first served concept.
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Some of our delegates have allergies. Can you serve gluten- and lactose-free refreshments?
Yes, of course. Simply tell us their name and dietary requirements before the event date, and we will have it all ready on the day.
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Are there technicians available?
Yes, of course. We have our own technician to help stage your conference or meeting. We can arrange for a technician to be present all day. Ask for a price.
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How many do you have room for?
Up to 300 at round tables, and 600 for a reception in all our rooms. Details of rooms are here.
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What’s the easiest way to get to Charlottehaven from the airport, and how long does it take?
Train is the easiest way to get to us from Copenhagen Airport.
Take the train from platform 2 in Terminal 3. Go straight on when you enter the Arrivals Hall to the DSB ticket office. Right in front is the lift down to platform 2.
Take the Öresundtåg towards Helsingør or Nivå, and change at Østerport Station, which is the fifth stop from the airport.
From Østerport Station, take the S-train (line A, B, C or E) to Nordhavn Station, just 1 stop from Østerport.Charlottehaven is just behind the station, about 2 minutes’ walk. It takes about 25-30 minutes to reach us from Copenhagen Airport.
Tickets cost DKK 36 per person from the airport to Charlottehaven. Children under the age of 10 ride free.
A taxi will cost you about DKK 350-450. It takes about 15-20 minutes to reach us by taxi.