1. Membership
The membership is personal for the sole use of the member. The start up program must be completed within the first 3 months of your membership.The start up program is optional if signing up for membership again within 12 months after the expiry of previous membership. To avoid placement on the waiting list cash memberships has to be renewed before it expires.

2. Suspension
Suspension must be communicated in person or by e-mail to fitness@charlottehaven .com. The maximum period of suspension is 3 months (in 12 months), however minimum 14 days at a time.Session card: non-suspendable. In case of any doubt, it is the member’s responsibility to prove the suspension with a receipt. It is not possible to suspend the membership if it is cancelled. Suspension fee is 100 DKK.

3. DEBIT Agreement
With a DEBIT agreement, the monthly payment will automatically be debited to your bank account. This will be done on the 1st of the month through your creditcard. Cartholder is obliged to update any changes in creditcard informations.

4. Session Card
1 pass allows for one day pass including full access to all facilities and classes OR Squash. Session Card members cannot make use of discount offers. Session cards are valid in 12 months after purchase.

5. Price regulations
Charlottehaven Health Club reserves the right to regulate prices. All regulations will be notified in writing with a minimum of 3 months notice.

6. Cancellation of membership
Membershhips must be cancelled no later than the last day in a month for the agreement to end on the last day of the subsequent month. All cancellations must be done in writing. 12 months cash memberships, will be calculated as a membership of 11 months. Hereafter the remaining amount is returned. In case of any doubt, it is the member's responsibility to prove the cancellation with a receipt. It is not possible to cancel the membership while it is suspended.

7. State of health
All members must take full responsibility for their own health condition when participating in any of Charlottehaven Health Club’s activities.

8. Rules
All members must check in at the reception. All members are required to use indoor shoes and proper clothes inside the Health Club as well as towels when using the resistance and cardio machines as well as in classes. Shoes with black soles are not allowed on the squash court. Members are required to clean all equiptment after use. Showering before using the pool is madatory, such as use of a swimmingcap.

9. Cancellation of class participation.
All cancellations for classes must be done 2 hours prior to the class. Later cancellations will incur a DKK 30 fee for DEBIT agreements and for cash membership we will deduct two days from the membership. Session card members will be charged one pass.

10. Dismissal
Charlottehaven Health Club reserves the right to dismiss members and guests without detailed explanation. In these cases, unused contingents will be refunded unless a critical violation of the terms has taken place.

11. Doping control
Charlottehaven Health Club reserves the right to carry out doping control. Refusing to participate will result in a dismissal from Charlottehaven Health Club.

12. Age limit
You must be at least 15 years of age when joining Charlottehaven Health Club. Parents /legal guardians are responsible for payment of the membership.

13. Articles of value.
We recommend that members and guests keep all articles of value in the lockers in the changing rooms. Charlottehaven Health Club waives the responsibility for any loss in the case of theft and/or damage to members' and guests' valuables.

14. Sessioncard
Each check in equals one pass. Cancellation must be done no later than the day before the scheduled session. No-show or late cancellation will be charged 1 pass. Unused passes are non- refundable. Session cards are valid in 12 months after purchase.

15. Flexmembership
Open for training between 11. am to 4pm and again 8pm to 10pm.

16. Changes in membership terms
Any changes in membership terms will be announced with 60 days notice.

17. Contact information
All members are responsible for informing Charlottehaven of changes in contact information.

18. Interest and late payment
In case of late payment, Charlottehaven claims interests and added charge under the Late Payment of Commercial Debts Act.

19. Classes
Charlottehaven Health Club reserves the right to cut down in the classes during July, August and on holydays.

20. The member will when registered receive an armband. The band will give access to the changeroom facilities and use of lockers. There will be a deposit charge for 100 DKK .