Hotel

• What does it cost to stay at Charlottehaven?

  The price varies according to length of stay, the season and number of guests. Contact us for more details on: +45 35271500

• Can I bring my pet?

  Yes, of course. Human's best friend! We charge an extra DKK 200 per day (long stays of more than 8 nights only DKK 100). 

• Can I rent an apartment long-term at Charlottehaven?

  Yes, no problem. You can rent an apartment here for up to 6 months without having to commit to permanent residence in the eyes of the law.

• Can I register my permanent address at Charlottehaven?

  Yes, you can, but for a minimum stay of 30 days. We need proof residence to give to the authorities.

• How do I cancel my hotel reservation?

  If you have booked directly on our website, you can cancel your reservation here online within the cancellation policy.
  If you experience problems, you can contact the reception on tel. 3527 1510.

• Do you have private parking?

  Yes! You can buy a 24h ticket for DKK 150 or a monthly ticket for DKK 1.500. When staying 30 nights or more it is free to park one car. More information in terms and conditions.

• How often do you clean?

  We clean the apartments once weekly. More often if you are prepared to pay extra. Towels can be changed as required free of charge.

• Can I rent a bike?

  Yes, no problem. We charge an extra DKK 150 per day.

• Can I arrange a company contract with you?

  If you’re interested in a company contract, get in touch with our Booking Department on +45 3527 1520 or booking@charlottehaven.com.

• What is your cancellations policy for stays of up to 6 nights?

  Bookings for stays up to 6 nights can be cancelled no later than 12 noon on the day before the confirmed arrival date without charge. A cancellation fee corresponding to 50% of the confirmed booking period or an amount corresponding to at least one night’s stay is charged.

  If you want to leave earlier than expected, send a mail to our booking department by no later than 12 noon on the day before your new check-out date. For shortened stay notifications received after 12 noon on the day before the new check-out date, a cancellation fee corresponding to 50% of the remaining booking period or an amount corresponding to at least one night’s stay is charged.

• What is your cancellations policy for stays of over 7 nights?

  Bookings for stays over 7 nights can be cancelled no later than 12 noon 7 days before the confirmed arrival date without charge. Cancellations received later are subject to a cancellation fee corresponding to 50% of the confirmed booking period or an amount corresponding to at least one night’s stay and at most 7 nights’ stay.

  If a stay is to be shortened, our booking department must be notified no later than 12 noon 7 days before the new check-out date. For shortened stay notifications received later, a cancellation fee corresponding to 50% of the remaining booking period or an amount corresponding to at least one night’s stay and at most 7 nights’ stay is charged. The prices are based on the confirmed number of nights booked. Shortened stays are subject to a price increase per night for the entire booking period.

  For group bookings, cancellation rules are agreed on a separate basis and directly with our reservations department.

  Any cancellations or notifications of shortened stays must be submitted in writing by e-mail.

• How long does it take to get to the city centre by public transport?

  About 7 minutes by train from Nordhavn Station to the Central Station.

• Are there any shops nearby?

  There are four supermarkets: Irma, Aldi, Netto and Super Brugsen, just 2-5 minutes’ walk from Charlottehaven.

• What is included in the price for an apartment at Charlottehaven?
  • Weekly housekeeping (new towels every day or as requested)
  • Free access to the Charlottehaven Health Club – fitness (minimum age 15), pool (minimum age 5), sauna etc.
  • 10% discount at Charlottehaven Café
  • Power/water/heating consumption
  • Free internet
• Can I buy breakfast?

  Yes, no problem. We serve breakfast on weekdays from 7-10 am, and brunch at weekends from 10 am to 3 pm.

• Can our kids use the pool?

  Children over the age of 5 are welcome in the pool if supervised by adults. Use of the pool is at your own risk (no lifeguards).

• Have you got high chairs for kids?

  Yes, we have. Let us know what you need when you book.

• What’s the easiest way to get to Charlottehaven from the airport?

  Train is the easiest way to get to us from Copenhagen Airport.
  Take the train from platform 2 in Terminal 3. Go straight on when you enter the Arrivals Hall to the DSB ticket office. Right in front is the lift down to platform 2.

  Take the Öresundtåg towards Helsingør or Nivå, and change at Østerport Station, which is the fifth stop from the airport.
  From Østerport Station, take the S-train (line A, B, C or E) to Nordhavn Station, just 1 stop from Østerport.
  Charlottehaven is just behind the station, about 2 minutes’ walk. It takes about 25-30 minutes to reach us from Copenhagen Airport.

  Tickets cost DKK 36 per person from the airport to Charlottehaven. Children under the age of 10 ride free.

  A taxi will cost you about DKK 350-450. It takes about 15-20 minutes to reach us by taxi.

• Where is the new hotel tower located compared to the existing Charlottehaven?

  The new hotel tower 'The Tower' is located approx. 100 meters from the existing Charlottehaven 'The Garden'. See map to find your way

• How do you handle the Covid-19 situation?

  Your safety is important to us, which is why we have initiated a wide range of procedures to ensure your safety. Read more

• Is it possible to have separate beds in the hotel apartments?

  Yes, it is possible to have separate beds in the apartments, however, it's only possible in the Garden and not in the Tower.

• Is it possible to have breakfast before 10 am on weekends?

  No, brunch is only served from 10 am on weekends.

• Is it possible to participate in exercise classes?

  Yes, it is possible to participate in exercise classes; you just need to inquire at the reception for more information.

• Where can I shop groceries near Charlottehaven?

  There's a Discount 365 just around the corner on Strandboulevarden and a Meny a 5-minute walk towards Nordhavn on Århusgade.

• Can I use the kitchen in the Tower suites?

  Yes, but the use of the kitchen is not included in the price of a hotel suite. Kitchen facilities and equipment packages can be purchased as an add-on when you book your stay with us.